II. Professional Behavior

1. Coaches will use appropriate language, tone of voice, attitude and behavior at all times to present themselves as positive, encouraging role models. 
2. Cell phones are prohibited during work hours unless they are being used for music or gym social-media pages (with authorization.) Texting between or during classes, while clocked in, is a liability and will not be allowed.
3. Staff members should arrive 5 minutes early for each shift. They will not clock in until they are dressed and ready for the shift, which must occur prior to the regularly scheduled time. Once they are clocked in, they are responsible for setting up for classes, dividing groups, reviewing assessment sheets and/or cleaning. Personal discussion at the front desk is not an appropriate use of time.
4. Twister staff is expected to arrive to work clean, with kept hair and professional make-up (if any worn) and without questionable odors. Hair color should be natural-looking and professional. Make up and nail colors should be neutral or professional. All coaches will be required to keep nail length at a maximum of a ¼ inch. 
5. If at any point a staff member is unable to pass a random drug inspection or background check or refuses to take a drug test, the employee will be terminated immediately (see zero tolerance policy for further details.) If the employee fails a drug test, he or she will be responsible for the cost of the drug test, any pro-rated training and uniform items, which will be deducted from their final paycheck. 
6. Harassment and bullying of any kind among coaches, athletes, parents or the like will not be tolerated and will result in termination.
7. Twister staff is highly discouraged from developing unprofessional relationships with each other in or out of the workplace. In the event that staff members develop a relationship, it must be brought to the attention of management within 30 days. In no way will drama of any kind be tolerated within the workplace. Twister staff must maintain only a professional relationship with clients and their family members at any time. Due to conflict of interest, staff members will be immediately terminated for violating this policy.
8. Employees must use professional behavior at all times when interacting with parents inside or outside of work. Staff members will not discuss information about other staff members, policies and procedures, athletes or training, routines, etc. with parents outside of the workplace and without a scheduled appointment set by Twister staff.
9. Competitive coaches may not travel or room with athletes or parents during traveling competitions. A room will be provided for Twister staff and shall be used for that purpose. Parents and athletes may not be in hotel rooms with coaches at any time.