IX. Conflict

1. Coaches who deal with conflict between themselves and an athlete or parent should bring it to the attention of the program director immediately. The situation will be addressed by the program director, coach and parent of the athlete if and when it is necessary. Coaches who have conflict with an athlete should notify the program director before the parent notifies the director.
2. Coaches who have conflict with each other should first, try to resolve it respectfully within the gym in private. If it is necessary to have a third-party present, coaches shall ask for a mediator from a front-desk associate or program director depending on the nature of the conflict.
3. Coaches who have a conflict with a parent may not engage in discussion without a manager present. Parents of competitive sports must set up an appointment with a coach and the program director if they have a question or a concern. Immediately before, during and after practice is not an appropriate time to engage in discussion that may be controversial or negative. Coaches shall not engage in discussion via text, email or social media. Children will not be present at the initial meeting regarding conflict between a coach and a parent unless it is appropriate per the program director.
4. Coaches who have a conflict with management should first, try to solve the problem with the person before it becomes unmanageable. If it is not possible to have a conversation with the person alone, an owner or program director will be present.