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Posts filed under: Owners Academy

Owners Academy

Birthday Party Closeout Form

Birthday Party Closeout Form Completed by:______________________________________________________ Party Date &Time:___________________________________________________ Preparation Was the gym clean and organized when the party arrived? Was the lobby clean and organized when the party arrived? Was the front desk cleared of any clutter? Was the... Read More

Call Script: Students with an upcoming birthday party

Results statement: By using this checklist, we will be able to reach all children who have a birthday in the upcoming months and give them information about our birthday parties. This will help to fill up all birthday party slots... Read More

Working a Birthday Party System

Results statement: By completing this system, every participant will be safe and have fun. Every host will find our parties to be easy and hospitable. Opening: Use opening system Initial preparation: Make sure the waiver is on a clipboard out... Read More

Birthday Party Rental Agreement

This agreement is sent along with the confirmation for each birthday party. When someone books on the phone, they are agreeing to these terms. We immediately send this following their booking (and deposit) to confirm they comply with the rules.... Read More

Birthday Confirmation Email

EXAMPLE %FIRSTNAME%, First off, I want to thank you for hosting your party here at Twisters. We’re so grateful you’ve chosen our facility to host this year’s party, and we’ll always work hard to make sure it’s your child’s best... Read More

Active Shooter & Terrorism System

Results statement: This system shall be used primarily for training. In the event of an active shooter or act of terrorism, In the event that an active shooter situation evolves, staff will immediately take cover with students in the nearest room... Read More

Tornado Warning & Watch Procedures

Twister Sports Tornado Procedures Weather Classifications: Personnel should also be aware of what to do if caught outdoors when a tornado is threatening.  Tornado Watch – Tornadoes are likely to occur in the watch area. Be ready to act quickly... Read More

Gym Maintenance & Inspection Schedule

Results statement: By completing this inspection, you will minimize your risk for injury among athletes and staff, as well as damage to costly equipment. It’s important to schedule regular inspections of your equipment and facility. By doing this, your equipment... Read More

Disenrolling a Recreational Student

Results statement: By completing this system, families will feel that we have a smooth and penalty-free disenrollment system that encourages their return to the program. Always suggest that the athlete try another class before dropping from Twisters. If the parent feels... Read More

Voicemail System

Results statement: By completing this system, a voicemail will never be left without a response. We will build our customer’s confidence in our ability to respond to their needs. How to check the voicemail: Using the cordless phone, do the... Read More