Premier Academy Cheerleading & Tumbling Position Agreement- Front Desk Member 

This is a position agreement by and between the Front Desk Member and the Owner of Premier Cheer Inc O/A Premier Academy., and is intended to franchise prototype the relationship between these two positions. 

Results Statement: This position is responsible for providing excellent customer service for our current and prospective members. Keeping up to date database information and outstanding balances to a minimum. Making sure the front lobby is a welcoming place for all members. 

Benchmarks – In order for this position to exist, the following benchmarks must be hit: 

  1. At the conclusion of each shift the Front Desk Closeout Form form is completed.
  2. Remember PEOPLE are OUR business and our goal is to make their experience as frictionless as possible. Keep this in mind in all decision making and interactions with clients.
  3. Greet all clients enthusiastically and by name whenever possible.
  4. Manage client accounts (registration, payments, etc.)
  5. Manage the Jackrabbit database by updating classes, events, lessons, etc.
  6. Works as an integral part of the Premier Academy team in order to achieve a high customer service rating.
  7. Oversee the other front desk team members.
  8. Perform tasks as assigned by Leadership.
  9. Strives to be a lifelong learner and continues to grow personally and / or professionally through continued education, reading, attending seminars and interaction with other team members.
  10. Monthly PA KPI system reports show continuous improvement in the following areas:
    1. Return all emails within 1 business day.
    2. Return all phone messages by end of business day.
    3. Answer all phone calls within 3 rings
    4. Keep monthly A/R to below $500.
    5. Complete all items on the daily task list in Wunderlist.
    6. Systems are being documented as deemed necessary. 

Statement of the Position Holder: I accept the accountabilities of this position and agree to produce the results, perform the work, and meet the standards set forth in this position agreement. I understand that failure to meet the above standards can lead to termination of my position. 

Signature: _____________________________ Date: ____________________ 

Statement of the Policy Holder: I agree to provide a working environment, necessary resources, and appropriate training to enable accountabilities of this position to be accomplished. 

Signature: ____________________________ Date: ___________________Â