Results Statement: By completing this system, Twisters will maintain clear communication with customers and staff when a closure happens due to inclement weather.
- The management team will meet at least four hours prior to the first class or activity to make the decision on when and if to cancel classes due to weather. If there is potential for an early-morning closure, at least two members of the management team will meet at least two hours prior to Kids Camp or Saturday morning classes to determine closure confirmation. (In all cases where Johnson County is under a state of emergency due to weather, Twisters will close until safe weather conditions are present.)
- If the decision is made over an hour and half before the next class/event/party:
- Email the gym using the template in active campaign “Closed due to weather” and send it to current members.
- Post on Twister Sports external business page.
- Post on Twister Sports internal page “Twister Nation”
- Post to Instagram stories.
- Post on the staff page and tag all staff who are supposed to work that day.
- Post weather closure sign on the doors to Twisters.
- If the decision is made less than an hour and half before the next class/event/party:
- Email the gym using the template in active campaign “Closed due to weather” and send it to current members
- Post on Twister Sports external business page.
- Post on Twister Sports internal page “Twister Nation”
- Post to Instagram stories.
- Post on the staff page and tag all staff that are supposed to work that day.
- Start calling all of the earliest classes to notify them of the cancellation.
- Post weather closure sign on the doors to Twisters.
- Once the gym is scheduled to reopen, notify families of the day/time. “Twisters will reopen for classes Jan. 5 at 9 a.m.”