Results Statement: By completing this system, the phone will be answered in a consistent manner every time allowing customers to feel important and welcomed.

• The phone will always be answered by the third ring.

“Your Gym Name, this is ____________, how can I help you?”

• If you can’t answer the question: “Do you mind if I put you on hold? I will get ____________ who can better assist you with this question.”

“________ is (‘teaching a class’ ‘in a meeting’) at the moment, can I take a message?”

• Always end the call with well wishes, such as “Have a great day!” or “Thank you for calling!”