Objective Statement: The purpose of this system is to lay out in detail the procedures for when a new client joins our program and to ensure they get optimal treatment every single day regardless of who executes the system.  The position responsible for executing this system is the Front Desk Staff. 

To Do:

❏ Before 8pm nightly, check the “After the 1st Class” Call list located: _____________________

❏ Call all athletes listed for today’s date using the following script.

Call Script:

Hello!   This is (your name) from (Your Gym Name).  I am really grateful that you guys attended your first class with us. I thought/heard that (athlete’s name) did great!  We can’t wait to see you in your next class on (day of next class).  Have a great day!